Prescription renewal requests may take 48-72 hours to be fulfilled as your provider needs to carefully review your prescription history to avoid any issues with pharmacies. Should there be any delays beyond the specified period, kindly reach out to support@donefirst.com so your care team can follow up with your provider.

Please note that refills can only be requested 25 days after the previous prescription fill date, and pharmacies typically only dispense the medication 30 days after your last filled date.

Written prescriptions are not available per Done.'s policies. Our providers currently only issue prescriptions electronically, meaning the prescription will be directly transmitted to your pharmacy of choice.

All of our providers are licensed and board-certified and are authorized to prescribe ADHD medications. Please reach out to the care team at support@donefirst.com so they can coordinate with your pharmacy and rectify any existing issues related to your prescription.

Our team can assist you in identifying a pharmacy that has availability for your medication. Alternatively, you may switch to one of our partners. They are a mail-order pharmacy that rarely encounters stock issues and can conveniently deliver your medication to your chosen address. 

Kindly contact us at support@donefirst.com for further assistance.

Should you still prefer an alternative medication, you may send a message directly to your provider requesting an adjustment using the Done. patient portal. Please note that medication adjustments are subject to approval by your provider.

Get medication delivered to your door. 

Depending on your location, our mail-order pharmacy partners can get your treatment delivered to you. You can select this option on your patient portal and set up treatment delivery to your address. Treatment delivery is available in all supported states. You can coordinate this through your patient portal by logging into your account and selecting the desired option under the pharmacy section.

Coordinate Pharmacy Pickup

‍You can also coordinate a pharmacy pickup and collect your treatment at your local pharmacy. You can coordinate this through your patient portal by logging into your account and selecting the pharmacy option of your choice under the pharmacy section. There are thousands of pharmacies available that fulfill prescriptions from Done. providers. Still having trouble finding a pharmacy to fulfill the prescription? Contact us to find one near you, and we will help you as soon as possible.

Typical shipping time for medication delivery is 1-2 days. However, if you are using insurance and/or getting prescribed controlled substances, please be aware there may be additional processing required which may result in some delays.

Your health insurance company may require you to submit a prior authorization form to process your medication(s) through insurance. It gives your health insurance an opportunity to confirm if your treatment plan is medically necessary. Our PA team and providers usually initiate PA from your insurance company for you but it is your responsibility to verify with your insurance company what medications are covered under your plan. 

Prior authorization does not guarantee that your health insurance company will cover the cost of your medications. If your PA is denied, you may need to pay out of pocket or work with your provider to find alternative medication(s) that are covered by your insurance. We encourage you to call your insurance before your appointment to confirm the list of covered medications. Please note that the prior authorization process is subject to a 1-7 business day processing time depending on your health insurance.

‍